Section 1
Age Restriction Policy
18+
heybaji vip Is Strictly For Adults Aged 18 And Above
Under no circumstances may anyone below the age of 18 register for, access, or use the heybaji vip platform. This policy is absolute and non-negotiable. heybaji vip employs mandatory age verification at the point of registration and again before processing any withdrawal request. Players who are found to be underage will have their accounts permanently closed and any funds held will be dealt with in accordance with applicable legal requirements.
heybaji vip takes its responsibility to prevent underage gambling extremely seriously. Our age verification process requires all players to confirm their date of birth during registration and to submit government-issued identity documents — such as a Bangladesh National Identity Card (NID) or passport — before withdrawal is approved. These checks are carried out by independent identity verification partners to ensure impartiality and accuracy.
If you are a parent or guardian and you believe a minor in your household has accessed the heybaji vip platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary action. We also recommend using parental control software on shared devices to prevent minors from accessing online gambling platforms.
heybaji vip will never knowingly advertise or market to individuals under the age of 18. All promotional communications are targeted at verified adult audiences only.
Section 2
Recognising Problem Gambling
Gambling is a form of entertainment enjoyed responsibly by millions of adults. However, for some people, gambling can develop into a harmful habit that affects their financial stability, mental health, and personal relationships. heybaji vip encourages all players to be honest with themselves about their gambling behaviour.
The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use the responsible gaming tools available on heybaji vip or to seek external support.
Gambling with money set aside for essential expenses such as rent, food, or utility bills
Chasing losses by placing larger or more frequent bets in an attempt to recover money lost
Feeling anxious, irritable, or restless when not gambling or when trying to cut down
Hiding gambling activity from family members, friends, or colleagues
Spending more time gambling than originally intended, repeatedly losing track of time
Borrowing money — from family, friends, or financial services — specifically to fund gambling
Neglecting work, studies, family commitments, or social activities because of gambling
Continuing to gamble despite repeated attempts to stop or reduce play
Self-Assessment: If you answered yes to two or more of the above warning signs, we encourage you to take a break using our time-out feature, set a deposit limit, or contact the heybaji vip support team. Acting early makes a meaningful difference. There is no shame in asking for help — it is the responsible thing to do.
Section 3
Deposit Limits
One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit on your heybaji vip account. Deposit limits allow you to cap the total amount of money you can add to your account within a defined time window, giving you a clear financial boundary before you even begin a session.
heybaji vip supports three deposit limit periods:
- Daily Deposit Limit: The maximum total amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period.
- Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period.
You can set, review, and adjust your deposit limits at any time from your account settings. Reducing a deposit limit takes effect immediately — the lower cap applies from the moment you save the change. Increasing a deposit limit is subject to a mandatory 7-day reflection period before the higher cap becomes active. This cooling-off window exists to ensure that increases are deliberate and considered, not impulsive.
If you have reached your deposit limit and want to continue playing, heybaji vip will not allow further deposits until the relevant period resets. We will not waive or override a deposit limit on request — the system enforces limits automatically and without exception.
Tip: When setting a deposit limit on heybaji vip, choose an amount that reflects what you can genuinely afford to spend on entertainment — not your total available funds. Treat your deposit limit the same way you would budget for any leisure activity, such as dining out or going to the cinema.
Section 4
Time-Out & Cool-Off Features
Sometimes the best approach is simply to take a break. heybaji vip's time-out feature gives you a straightforward way to pause your account for a defined period without permanently closing it. A time-out is ideal if you feel you need a short rest, are under financial stress, or want to reassess your playing habits before deciding whether to continue.
Reality Check Reminders: In addition to time-outs, heybaji vip offers optional in-session reality check alerts. These pop-up reminders appear at intervals you select (every 30, 60, or 90 minutes) and display your total session duration and net play amount, prompting you to decide consciously whether to continue your session.
Section 5
Self-Exclusion Tools
Self-exclusion is the strongest responsible gaming tool available on heybaji vip. Unlike a time-out — which is temporary and reverses automatically — a self-exclusion places a firm, enforced block on your account for a minimum period you choose. heybaji vip takes self-exclusion requests extremely seriously and processes them immediately upon receipt.
During a self-exclusion period, heybaji vip will:
- Block all access to your account, including login, deposits, and gameplay
- Suppress all promotional and marketing communications addressed to you
- Decline any request to reopen or bypass the exclusion before the chosen period expires
- Retain your account data in compliance with legal obligations but restrict it from active use
| Exclusion Type |
Duration |
How to Activate |
Early Reversal |
| Short-Term Exclusion |
1 month, 3 months, or 6 months |
Account settings or live chat support |
Not Permitted |
| Long-Term Exclusion |
1 year or 5 years |
Account settings or live chat support |
Not Permitted |
| Permanent Exclusion |
Indefinite (no end date) |
Contact support team directly |
Not Permitted |
After a timed self-exclusion period ends, heybaji vip will not automatically reopen your account. You must make a deliberate, conscious request to reinstate access, and a mandatory 7-day reflection period applies before reinstatement is confirmed. For permanent self-exclusions, the account cannot be reopened under any circumstances.
To request a self-exclusion, contact the heybaji vip support team via in-platform live chat or at [email protected]. Simply state that you wish to self-exclude and specify the duration. Our team will process the request immediately and send you written confirmation.
Section 6
Player Protection Tools
Beyond deposit limits and self-exclusion, heybaji vip provides a comprehensive suite of player protection tools designed to keep your gaming experience positive, transparent, and in your control at all times. These tools are available to every registered player free of charge and can be configured from your account settings without needing to contact support.
- Account Balance Display: Your current real-money balance is always displayed prominently within the platform so you are never uncertain about how much you have available to play with.
- Transaction History: Full, itemised records of every deposit, withdrawal, and wager placed on your heybaji vip account are accessible at any time via your account dashboard. You can filter by date range and transaction type.
- Session History & Play Statistics: Review your complete playing history, including total time spent on the platform, net wins and losses by period, and game-by-game breakdowns. This transparency helps you understand your actual gambling behaviour rather than relying on memory.
- Loss Limit Controls: Set a maximum net loss threshold for daily, weekly, or monthly periods. When your losses reach the configured limit, heybaji vip will automatically suspend further wagering for the remainder of that period.
- Wager Limits: For players who prefer to control spend at the individual bet level rather than the deposit level, heybaji vip allows you to set a maximum single-wager amount applicable across all games.
- Marketing Opt-Out: At any time you can opt out of all promotional communications — including bonus offers, cashback notifications, and tournament announcements — from your account notification settings. This reduces the environmental triggers that can encourage impulsive play.
All protection tool adjustments are logged with a timestamp in your account activity record. heybaji vip's responsible gaming team reviews patterns of tool usage to proactively identify players who may benefit from additional support, and may reach out to offer assistance if concerning patterns are detected.
Section 7
Getting Support & Help
If you feel that gambling is becoming a problem — or if someone you care about is showing signs of gambling harm — the most important step is to reach out for help. heybaji vip's support team is available 24 hours a day, 7 days a week, and will treat every responsible gaming enquiry with complete confidentiality and compassion.
You do not need to be in crisis to contact us. Whether you want to set a limit, ask a question about self-exclusion, or simply talk through a concern, our team is here to listen and help without judgement.
Contact heybaji vip Responsible Gaming Support
All responsible gaming requests — including self-exclusion activations, limit changes, and account closures — are treated as high priority and processed ahead of general support enquiries. heybaji vip staff who handle responsible gaming contacts receive specialist training and are equipped to provide guidance, activate protective tools immediately, and refer players to appropriate external resources where needed.
If you or someone you know is experiencing severe gambling-related distress, financial hardship, or mental health difficulties as a result of problem gambling, we encourage you to seek professional counselling support in addition to using the tools available on heybaji vip. Addressing the underlying causes of problem gambling — not just the symptoms — is the path to lasting recovery.
Section 8
Safer Gambling Tips
For the vast majority of players, gambling on heybaji vip is a fun and entertaining hobby. Keeping it that way requires a mindful approach. The following practical tips will help you maintain a healthy relationship with gambling over the long term.
- Set a budget before you play. Decide in advance the maximum amount you are comfortable spending during a session and treat it as the cost of entertainment — not an investment. Use heybaji vip's deposit limit feature to enforce this boundary automatically.
- Never chase losses. Losing is a normal part of gambling. If you have reached your budget for the session, stop playing. Attempting to win back losses by gambling more is one of the most common paths to problem gambling.
- Gamble with money you can afford to lose. Only ever use discretionary income — money left over after all essential expenses (rent, groceries, transport, bills) have been covered. Never gamble with borrowed money, including credit card advances.
- Take regular breaks. Use heybaji vip's reality check reminders and session time-out features to ensure you step away from the platform regularly. Sustained play over long periods impairs decision-making.
- Keep gambling in perspective. Gambling should be one leisure activity among many. If you find yourself thinking about gambling during work, study, family time, or other activities, that is a signal to reassess your habits.
- Do not gamble when under the influence. Alcohol and other substances impair judgement and significantly increase the risk of making impulsive, high-stakes decisions. Play only when you are sober and clear-headed.
- Do not gamble when emotionally distressed. Gambling to escape stress, anxiety, depression, loneliness, or boredom is a warning sign. Use heybaji vip's time-out feature if you notice you are turning to gambling for emotional relief rather than entertainment.
- Be honest with people you trust. Sharing your gambling habits openly with a trusted family member or friend creates healthy accountability and reduces the secrecy that often accompanies problem gambling.
heybaji vip is proud to be a platform where responsible gaming is not just a policy but a genuine commitment. We continuously review and improve our player protection tools, staff training, and early-intervention processes to ensure that every player in Bangladesh who uses heybaji vip can do so safely. For adults aged 18 and above, gambling with heybaji vip should always be a choice made freely, with full awareness of the risks, and within limits that protect your financial and personal wellbeing.
Our Commitment: heybaji vip will never pressure a player to continue gambling, increase their deposit limits, or cancel a self-exclusion. Our business is built on the long-term trust of our players across Bangladesh. A player who gambles safely and within their means is the player we want — not one who is harmed by the experience. If you ever feel that heybaji vip has not lived up to this commitment, please contact us immediately so we can make it right.